Our member F was made homeless by domestic violence. When she visited Southwark housing office for help she was gatekept on two occasions – turned away without any housing assistance. With our help, she was finally able to open a homeless application, but 6 months later the council have failed to give a decision letter or temporary accommodation, leaving her threatened with street homelessness this month.
Southwark council’s treatment of our member, a vulnerable survivor of domestic violence, is unacceptable. F does not have English as a first language, a factor that is often used by housing officers when refusing help and which makes her more vulnerable in general as it harder for her to access basic support services. She suffers from a number of health issues and is experiencing severe stress and anxiety caused by homelessness. The council’s unlawful gatekeeping and delays has meant that she has been forced to live in unsuitable hostel accommodation for the last year and a half. During this time, one hostel she was staying in evicted everyone with days notice and she was forced to move to another.
If the council had acted when she first approached for help in October 2016, she might have been in secure council housing by now, instead, she is fearing street homelessness yet again.
The council must accept a full homeless duty and provide her with suitable temporary accommodation.
The council must also seriously reflect and investigate how F came to be so seriously mistreated in this way over this last year and a half. This gatekeeping and mistreatment has had a devastating impact on F’s life for the last year and a half.
We know that F is not the only person to face gatekeeping and poor treatment at the housing office. Southwark council must take urgent action to end unlawful gatekeeping of vulnerable homeless people and ensure they are treated respectfully so that a situation like this does not occur again.