HASL has written to Richard Livingstone asking why we STILL don’t have the right to be accompanied

HASL’s letter to Richard Livingstone asking for an explanation of the abusive behaviour from staff at Peckham housing office.

Holding Peckham Housing Office to Account

Last week, HASL was outside Southwark Council’s Peckham Housing Office every day from 11am-2pm – handing out leaflets, talking to people experiencing issues with housing and welfare, and offering solidarity with those attending the office. Our presence was part of a broader campaign by the group to support each other, share knowledge of and enforce our rights, and to further document the culture of abuse which dominates the day to day running of the office.

People who spoke to us revealed a clear truth: that Peckham Housing Office is an undeniably abusive space, where people are regularly bullied, intimidated and habitually denied access to the services and help they are entitled to in law (‘gatekeeping’). People attending the office are regularly met with racist and sexist abuse, summarily ejected from or denied entry to the office (sometimes by force) and treated without the basic courtesies and respect that any reasonable person would expect of a public service.

As things currently stand, it is impossible for us to enter the housing office. Every attempt to support each other at appointments inside has been met with physical resistance from security staff – the police have also been called on us twice. This is in direct contradiction with written assurances from Southwark Council’s cabinet member for housing, Richard Livingstone, that “[Southwark Council] think it is reasonable for customers to be accompanied to homelessness interviews by their representatives, friends, or family.”

We described our first day outside the housing office in detail here. As soon as we arrived to set up the stall, we were verbally abused by the office’s security guards. Once they decided to leave us alone, the day turned out to be really productive. We met lots of people, many of them young women with families, or who are pregnant, and facing really stressful housing situations which the council is not helping them resolve effectively.

Tuesday was a lot quieter, although the people we spoke to all shared similar stories of mistreatment. Security staff seemed to be adopting a different approach by being really friendly to people coming into the housing office – we heard hushed comments of “oh, they’re here again today” from passing council staff.

On Wednesday, the security guards had the doors closed, demanding people entering justify themselves before letting them in. Several people were milling around outside the office, some were crying, others were expressing their anger at how they had been treated by their caseworkers. A housing officer came out to speak to us and was saying that the council was overworked and that it was difficult trying to help people who don’t manage their priorities as they were more interested in ‘getting their weaves and nails done’. The housing officer also raised some pretty disturbing views on immigration. Here are just a handful of the stories people shared with us on Wednesday:

• A woman fleeing with her child from Brent, where she has suffered domestic violence. She was treated appallingly by Brent Council who refused to help her as they said that the violence she was facing was nothing more than a ‘relationship breakdown’. She is now a refugee in Southwark and is trying to secure stable accommodation outside of Brent.
• A 65 year old single man who has been trying to get a one bedroom flat through Southwark Council’s Finders Fee Scheme (the council pay up to £1,200 on signing of the tenancy) – another scheme designed to push people away from affordable council housing into the precarious private rental sector. He is finding it difficult to find private landlords that will accept tenants his age and on housing benefit.
• A man and his young daughter placed in temporary accommodation 6 months ago. The council have now told him that the property is ‘illegal’. He explained that it the flat once used to be a single flat, but was split into 3 overcrowded flats. The council have offered him other temporary accommodation in the borough, but it doesn’t have anything in it except for an old cooker. He was told to go to Croydon to pick up the keys and sign a new lease, which means he has to miss a day of work.
• A young woman being threatened with a possession order for rent arrears of £200. She has been seeking information from the council as to what this means, but they prefer to deal with this via threatening letters. She is going to go back to the housing office to try and work out a deal so that she and her children can keep their home, but remains cynical.

By Thursday, the security guards were back to their usual role of being really difficult to deal with. When we attempted to support a woman who wanted us to attend her appointment with her, staff at the office denied us entry and called the police – who pointed out on arrival that it was a matter between us and the council. At around 1pm they shut all the doors and told everyone – including a heavily pregnant woman who just needed to submit wage slips – to come back later.  And again, throughout the session, we heard the same stories of completely inadequate behaviour from the council

Friday was fairly quiet again – a possible factor being that the housing office don’t do “pre-assessment interviews” on Fridays.  We heard more stories from people that we are already too familiar with: gatekeeping, denial of service, racism.

The stall was well attended by HASL members throughout the week and there was lots of interest from people and an increasing understanding of what HASL is about. People are quite rightly furious about the way the treated by Southwark Council, and the conditions they’re forced to live in. Our hope is that people are able to support each other in channeling this anger into securing the housing we all need and deserve. Our hope is to continue to build a sustainable movement with the aim of improving our immediate material conditions.

Peckham Housing Office has proven itself a place completely unfit for purpose. The past week has clearly demonstrated the climate of inexcusable behaviour which runs the place. It’s for these reasons that it is essential we be able to support each other at housing offices, attending each other’s appointments and interviews. We must be able to hold the behaviour of Southwark Council to account – to make sure they follow relevant laws, that people are not submitted to discriminatory behaviour, and that a basic level of respect is offered to those who face intensely stressful and upsetting housing situations. We will be taking action as a group until this is the case. Watch this space, and more importantly, come get involved!

Press release: Housing Action Southwark and Lambeth win right to be accompanied at the housing office

HASL buddy leaflet

Housing Action Southwark and Lambeth have received confirmation from Southwark council that people visiting the housing office can have someone to accompany them for all meetings and interviews.  The group had written an open letter to Southwark council in March about people’s right to be accompanied at the housing office after members  of HASL experienced disrespect from staff, been unlawfully denied a homelessness assessment, and had been refused a supporter  to accompany them to a homelessness interview.

In response to HASL’s letter, where they raised their concerns about the treatment of homeless people in Peckham housing office, Councillor Richard Livingstone confirmed: “I therefore can confirm that we think it is reasonable for customers to be accompanied to homelessness interviews by their representatives, friends, or family.” HASL considers this as a small victory in their campaign against gatekeeping and the culture of disrespect at Peckham housing office.

Liz Wyatt, a member of HASL said: “Our members have faced appalling treatment by staff at Peckham housing office and we are deeply concerned about the culture of disrespect, intimidation, misinformation and gatekeeping that homeless people trying to access the help they need are subjected to.  Our members have been wrongly sent away without being given a homelessness assessment and they have been refused a supporter with them at a homeless interview.

“Now that we have it in writing that we have the right to have a supporter with us at the housing office, we hope that this will be respected. From our experience, having someone with you at the housing office is vital for moral support in these stressful and difficult times, helping you to know your rights, and making sure you get access to the help you need and deserve. We want people to know that you don’t have to struggle alone.”

A number of high profile court cases involving Southwark council have also highlighted some of the problems people face when trying to access help from Southwark council. In February a high court judge ordered Southwark council “to cease with immediate effect the policies and practices” that saw them turn away homeless people without conducting a homelessness assessment. In a landmark ruling last month, the Supreme Court said that councils must do more to help single homeless people. Patrick Kanu, who challenged Southwark council all the way to the Supreme Court after Southwark deemed him not vulnerable enough to receive help, died from his illness shortly after his victory in the Supreme Court.

Housing Action Southwark and Lambeth have made a new leaflet informing people of their right to be accompanied at the housing office and about getting involved in the group where they can find a buddy to accompany them to the housing office. They will be launching this leaflet this Friday with an information stall outside Peckham housing office on Bournemouth road from 12pm.

Contact: haslemail@gmail.com